Customer Service- Personal Banker at NatWest

Customer Service- Personal Banker at NatWest- United Kingdom

Employer Name: NatWest

Salary: £29,160 a year

Employment type: Full-time

Location: London

Application Closes: Not Specified

Depending on their professions and needs, our employees work in various ways. To learn more about remote and flexible working, visit our website’s remote and flexible working page.

Because this position is headquartered in the United Kingdom, you must spend all your normal working days there.

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Join us as a Customer Service – Personal Banker in London, 169 Victoria Street

  • You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
  • We’ll look to you to proactively find ways to enhance our customer banking experience continually.
  • Also, we’ll support you in attaining a Foundation Certificate in Responsible Banking and building on your existing skill with full training.

Your Work

As our branches’ first point of contact, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you give each customer a seamless and positive experience.

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Day-to-day, you’ll be:

  • Having proactive conversations, understanding the needs of our customers, and helping them with their banking needs
  • Completing general banking requests such as payments, balance inquiries, and transfers
  • Allowing customers to understand the different ways they can bank with us and the range of services we can offer
  • Identifying opportunities to help customers with simple financial products and collaborating with other teams to provide a seamless customer experience

The skills you’ll need

To be successful in this role, you’ll need to be motivated and driven to develop your career and have a customer-centric approach to your work. Also, strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

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If you want to work as a Customer Service- Personal Banker at NatWest, Apply Here.

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