Product Support Specialist at Epiroc Careers- USA

Epiroc is a leading global productivity partner for the mining and infrastructure industries, focusing on sustainable and safe solutions. They seek a highly motivated and skilled Product Support Specialist at Epiroc Careers to join their team.

Job Title: Support Specialist

Location: Remote

Job Type: Full-Time

Application Deadline: Not Specified

No of Vacancy: Not Specified

Salary: $34.25 – $45.15 an hour

Responsibilities:

• Participate in creating, documenting, and implementing operations and maintenance training to assist service centers, dealers, and customers achieve increased efficiency and productivity.
• Utilize Epiroc published documentation wherever applicable to present a consistent and repeatable message to customers, aligned with the Epiroc global training standard strategy.
• Facilitate testing new options for Capital Equipment. And Rock Drilling Tools (RDD) to maximize product longevity for the customer and deliver a superior product.
• Maintain Epiroc Superior Standards through training and mentoring all local Epiroc personnel, focusing on technicians.
• Communicate all relevant product, technical service, and training activities and partner with all Epiroc groups and customers to sustain product integrity.
• Prepare necessary information as requested, whether routine or for special occasions, while aligning with Epiroc Technical Information Services (TIS) documentation.
• Work to understand and utilize information and communication systems and tools, i.e., e-mail, DocMine, SAP, BPCS, Microsoft Office software, etc.
• Act on behalf of peer group members in their absence as and when called upon to do so by either design or circumstance
• The role has the responsibility to continually improve the capabilities of the front-line service technicians to develop them to be self-sufficient in problem-solving scenarios.
• This role is responsible for understanding the application of the products. Also, the ever-changing environmental challenges to the application design require problem-solving on an application level to maximize machine performance.
• Drive product operational feedback up to the responsible Divisions using Epiroc reporting systems. Reporting systems such as WOL, ACIGN, personal communication, and product counsel mediums
• Develop and promote the technical support of the Parts and Service Division business to ensure customer satisfaction with Epiroc capital equipment.
• Organize, document, and maintain technical and business operations support procedures.
• Maintain a courteous and professional demeanor and communication with customers and internal staff at all times.

Requirements

• A suitable combination of education and industry-related experience, credentialed technical abilities, or ability to achieve Epiroc credentials upon employment is required.
• Demonstrated competence with industrial/commercial fluid power and low-voltage electrical control systems
• Working knowledge of diesel engines and rotary screw compressors
• A high-level understanding of the various material extraction (“Mining”) processes. Also, application knowledge of drilling, excavating, and material handling associated with the processes mentioned above is preferred.
• An advanced understanding of the control and navigation systems used on Epiroc and other OEM equipment
• Must possess an active, valid driver’s license
• Proficient in MS Office (Excel, Word, Outlook)
• Excellent verbal, written, and presentation communication skills
• Technical writing ability to provide documentation of events that allow accurate reenactment by stakeholders. Stakeholders not directly involved to have a complete understanding of the event or events to apply technical or engineering support to prevent the reoccurrence and improve the product for future use
• Ability to work with a team, independently, and be a self-starter

If you are a skilled and passionate Product Support Specialist focusing on customer satisfaction and product performance, they encourage you to apply for this opportunity. Join their team at Epiroc Careers to work as a product support specialist and be part of a company committed to innovation and sustainability in the mining and infrastructure industries. Apply here