We seek an energetic ground staff to handle administrative tasks and communicate with passengers. Responsibilities include welcoming passengers, providing information, assisting those with disabilities or traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be capable of quickly resolving passenger inquiries and ensuring their satisfaction.
To excel as ground staff, you should demonstrate exceptional interpersonal skills and deliver excellent customer service that aligns with the airline company’s goals and vision. Ground staff should be adept at multitasking and ensuring that every passenger feels comfortable, safe, and well-informed about flight schedules, delays, weather conditions, and other relevant factors.
Ground Staff Responsibilities:
- Greeting and welcoming passengers, and responding to their questions.
- Checking in baggage.
- Making reservations.
- Selling airline tickets.
- Stocking aircraft with refreshments.
- Cleaning aircraft after flights.
- Assisting disabled passengers and those with small children.
- Providing information to passengers.
Ground Staff Requirements:
- Diploma in administration, travel, or a PG diploma course.
- Experience in customer care.
- Excellent interpersonal skills.
- Well-groomed appearance.
- Willingness to work shifts.
- Proficiency with computers.
