Front Office Team Leader at Accor

Location: Waimakariri, Canterbury

Job type: Part-time

Salary: $25 – $30 per hour

Duration: Permanent

Job Type: Part Time

As a Front Office Team Leader at Accor, you will provide guests with warm and efficient service upon their arrival, during their departure, and while addressing any queries they may have.

Key Responsibilities:

1. Possess a comprehensive understanding of front office operations, including front desk, porter desk, reception/cashiering procedures, PABX functions, and reservations.
2. Demonstrates a strong grasp of each department’s functions within the hotel, the physical layouts of the hotel facilities, key personnel, and their roles, daily functions, special events, and current and upcoming conventions and groups.
3. Assists in conducting training sessions for all Front Office employees.
4. Directs the daily operations of the front office.
5. Extends a warm welcome and provides special attention to Very Important Guests, ensuring their needs are met.
6. Handles credit issues effectively.
7. Ensures the porter service is efficient and courteous.
8. Supervises front cashiers and assists with accounting problems when needed.
9. Conducts evening patrols and inspections of public areas to ensure orderliness.
10. Manages hotel duty keys and floats during their shift.
11. Undertakes any other tasks as directed by Front Office Management.
12. Assists in devising new procedures and guidelines to enhance the Front Office Department.

What’s Offered:

• Recognitions of service, including an annual free one-night accommodation, dinner, and breakfast at the hotel.
• Daily staff meals and uniform dry cleaning.
• Discounts on food and beverage, spa treatments, and hotel stays within Accor.
• A supportive environment that values social and governance aspects, offering opportunities to contribute to charities and associations.
• A clear pathway for career advancement within the global Accor network.
• Flexibility through the ‘Work your Way’ program, enabling a better work-life balance or working across different Accor Hotels for increased earnings.
• Celebration of individual achievements and milestones.
• Heartist Referral Policy, providing incentives for referring friends to join the team.

Key Requirements:

• At least 6 to 12 months of supervisory-level experience in front-office operations in hotels.
• Motivated, proactive, and a team player who takes initiative.
• Strong organizational skills.
• Must possess a current New Zealand General Manager certificate or be eligible to obtain one.
• LCQ Certification.
• Willingness to work on a rotating roster.
• Assumes responsibility for the hotel in the absence of the management team.

Diversity & Inclusion Commitment:

Accor is committed to fostering an inclusive environment and aims to attract, recruit, and promote diverse talent.

Why Choose Accor:

Accor is not just a worldwide leader in hospitality; it values each individual’s uniqueness and personality. The company encourages growth and learning every day, ensuring that work brings purpose to employees’ lives. By joining Accor, individuals have the opportunity to explore limitless possibilities, crafting their own stories and imagining tomorrow’s hospitality together. To discover the opportunities that await at Accor, visit https://careers.accor.com/.

NOTE: If you do not have a work visa permit for New Zealand, start here and check the New Zealand Visa Application Process for more information