Employer Name: Woven

Salary: £19,305 a year

Employment type: Full-time, Remote

Location: United Kingdom

Application Closes: Not Specified

For someone enthusiastic about providing exceptional customer service, a natural communicator with keen attention to detail, and who would like to work somewhere that offers real career advancement opportunities where people are recognized and rewarded for their achievements and hard work, we have an exciting opportunity.

Working with customers in this position entails answering inbound calls and outbound calls occasionally, responding to emails, coordinating with the engineering team to set up next steps support, and logging and updating customer visits and work that has been completed.

Requirements

They are looking for someone who’s committed to improving not only the customer experience but also Woven and the team as a whole. You will need to have exceptional verbal and written communication skills as well as a high level of attention to detail. You should feel at ease using a range of platforms, software, and computer systems. Bring your best game to the interview—we love personalities that help us grow our family!

• Strong communication skills and resilience
• Willingness to learn and adapt at a pace
• Excellent customer service skills
• The ability to multitask effectively
• The will to succeed and strive for excellence
• Ability to empathize with the customer and resolve queries
• Previous experience using CRM systems is desired
• Preferable Contact Centre experience

Key Task and Responsibility

• To consistently deliver an outstanding level of customer service
• To answer calls in a timely and professional manner
• Resolving customer queries
• Taking details of inquiries & complaints
• Processing orders and taking payments
• Escalate any issues or complaints to your team manager where necessary
• To liaise effectively with all department colleagues and staff throughout the wider business

Benefits

• BeneKit App access for discounts available covering, Lifestyle Savings, Eyecare, Free Online Learning Courses and Live Well Blogs, powered by Benefits+, our flexible benefits platform
• An online e-learning platform where you can unlock access to 600+ CPD-certified courses
• Receive ongoing support from our Employee Assistance Programme through Health Assured for all your health and well-being needs
• Enjoy interactivity through TEAMS with your work colleagues who are located all around the UK
• Get involved in #spamtheyam events on our internal online social media platform and submit pictures and engage in events to win prizes
• Engage in ‘Zen for 10’ and #getupoffathatthing exercise and stretching routines
• Receive training from our Woven Learning team and build a career with Woven Development and our RISE program
• Savings Club
• Cycle to Work Scheme available
• 23 days holiday rising to 25 days after 5 years’ service
• 3% Pension Employer Contribution
• 5% Pension Employee Contribution
• 4 x Basic Salary Life Assurance

If you want to work as a Customer Service Advisor at Woven, Apply Here