Passenger Services Agent YYZ at Swissport International Ltd.- Canada

Employer Name: Sarsfield Farms Incorporated

Salary:  Not Specified

Employment type: Part-time

Location: Toronto Pearson International Airport, ON

Application Closes: Dec 30, 2022, 5:59:00 AM

Reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling VIPs, providing special passenger assistance, handling customer complaints, and other duties as assigned.

Responsibilities

• Inspect and verify passenger documentation,
• Issue boarding passes and reschedules passengers affected by flight interruptions or cancellations,
• Manage passenger baggage processing, including handling and fee calculation if applicable,
• Assist passengers as needed through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance,
• Direct passengers through Customs, Immigration, and Quarantine, as required,
• Make public address announcements as required,
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival,
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies,
• Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software,
• Produce all required work-related documentation,
• Other duties as assigned.

Qualifications and Competencies

• Excellent communication skills (written/verbal) in English,
• High School diploma or GED equivalent,
• Must have at least 1 year of relevant work experience in a fast-paced environment,
• Commitment to continuous improvement,
• Self-motivated and able to work independently,
• Attentive to detail and numerate,
• Ability to follow processes and procedures and apply flexible approach when required,
• Must be able to type and learn airline-specific computer reservation/ ticketing software.

Requirements

• Must be at least 18 years old.
• Canadian citizenship or permanent resident status.
• Flexible to work different shifts (days, evenings, nights, weekends, holidays)
• English, spoken and written.
• Must be willing to work in inclement weather.

Benefits

• Competitive pay
• Paid training
• Group benefits (Insurance, RRSPs, etc.)
• Paid parking
• Uniform

If you want to work as a Passenger Services Agent YYZ at Swissport International Ltd., Apply Here