Employer Name: Network Rail

Salary: £10 an hour

Employment type: Full-time

Location: Bedford

Application Closes: Not Specified

This company is a well-known superbrand with a clear direction. We’re a company with a clear vision and mission. And it’s up to all of us to make a difference with genuine concern. Also, they never stop moving. We’re persistent, innovative, and ambitious, always striving to improve, creating a scenario in which real and dedicated individuals are required to help us get there.

We believe in expanding possibilities for all, and we welcome anyone who shares our enthusiasm for providing excellent customer service. We’ll provide you with unique tools and training in an environment that promotes idea creation and collaboration while working with warm, kind, and genuine individuals. Continue reading if this sounds like a place where you’d thrive.

Requirements

Attention to detail and a passion for delivering service excellence are key to this role, whether dealing with customers via phone or email.

You’ll fully train how to use our bespoke booking system to allocate work to our 1000+ strong team of technicians across the UK.

Your training will be office-based and delivered over 4 weeks by our dedicated Training team, so you should live close to our office in Bedford. We’ll ensure you have the knowledge, confidence, and ongoing support you need, empowering you to deal with any situation.

As the team works Monday to Sunday, we have several shift patterns we can offer from days to evenings and weekends. During a typical 6-week rota, you’ll get 2 full weekends off. We’ll always give you your rota in advance so you can plan your time off effectively and make the most of your work-life balance.

Also, they will provide all the equipment, training, and support needed to give your career with Autoglass® a great start! It’s a busy role, so you’ll need to be organized and have a dedicated space to work from, with a secure, wired internet connection.

Benefits

• Starting wage of £10.00 per hour, increasing to £10.43 per hour after 6 months based on performance and attendance. 
• Eligible for monthly incentive scheme after 6 months in the role.
• Also, Pension contributions of up to 15% – are based on a 5% employee contribution.
• Life insurance policy 
• Annual leave of 28 days (including bank holidays)
• Access to our Employee Assistance Programme for welfare and health support regularly.

If you want to work as a Customer Service Advisor at Autoglass, Apply Here