Passenger Services Agent YYZ at Swissport International Ltd.

Passenger Services Agent YYZ at Swissport International Ltd.- Canada

Employer Name: Sarsfield Farms Incorporated

Salary:  Not Specified

Employment type: Part-time

Location: Toronto Pearson International Airport, ON

Application Closes: Dec 30, 2022, 5:59:00 AM

Reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling VIPs, providing special passenger assistance, handling customer complaints, and other duties as assigned.


  • Inspect and verify passenger documentation,
  • Issue boarding passes and reschedules passengers affected by flight interruptions or cancellations,
  • Manage passenger baggage processing, including handling and fee calculation if applicable,
  • Assist passengers as needed through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance,
  • Direct passengers through Customs, Immigration, and Quarantine, as required,
  • Make public address announcements as required,
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival,
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies,
  • Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software,
  • Produce all required work-related documentation,
  • Other duties as assigned.
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Qualifications and Competencies

  • Excellent communication skills (written/verbal) in English,
  • High School diploma or GED equivalent,
  • Must have at least 1 year of relevant work experience in a fast-paced environment,
  • Commitment to continuous improvement,
  • Self-motivated and able to work independently,
  • Attentive to detail and numerate,
  • Ability to follow processes and procedures and apply flexible approach when required,
  • Must be able to type and learn airline-specific computer reservation/ ticketing software.


  • Must be at least 18 years old.
  • Canadian citizenship or permanent resident status.
  • Flexible to work different shifts (days, evenings, nights, weekends, holidays)
  • English, spoken and written.
  • Must be willing to work in inclement weather.
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  • Competitive pay
  • Paid training
  • Group benefits (Insurance, RRSPs, etc.)
  • Paid parking
  • Uniform

If you want to work as a Passenger Services Agent YYZ at Swissport International Ltd., Apply Here

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