Customer Service Officer at Westland Milk Products- New Zealand - 024jobs
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Customer Service Officer at Westland Milk Products- New Zealand

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Westland Milk Products enjoys an international reputation and embodies the West Coast spirit in all that it does that seeks a customer service officer. It’s taken some good old-fashioned hard work to get where we are, and our committed team is a huge part of our ongoing success. We process over 700 million liters of milk annually and produce many dairy ingredients and products.

Job Title: Service Officer

Location: Christchurch, Canterbury

Job Type: Full-Time

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Salary: Not Specified

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Application Deadline: 2023-06-04

No. of Vacancies: Not Specified

Based in Christchurch (Hornby), we’re looking for a superstar Customer Service Officer – Export Documentation to join our Export Documentation team and manage the documentation process for our export customers in a timely, accurate, and cost-effective manner. Working as part of our wider sales and marketing team, this is a varied role that will work closely with customers, Westland’s Quality Team, third-party logistics service providers, and insurers, and will also efficiently and effectively manage, resolve, and close out any customer complaints.

Requirement & Responsibilities

  • Export documentation experience
  • An understanding of export logistics, including ocean freight
  • Excellent verbal and written communication skills and exceptional attention to detail
  • A strong customer focus and the ability to deliver superior levels of customer service
  • The ability to effectively and efficiently manage and resolve issues/complaints
  • High standards and a solutions-oriented/results-focus approach along with the ability to achieve deadlines and KPIs
  • Flexibility and adaptability, with the ability to problem solve and focus on continuous improvement.
  • The ability to work cooperatively as part of a small but dynamic team, demonstrating energy, vision, and initiative.
  • Good computer skills, MS Office Suite: Word, Excel, Outlook, etc
  • Previous dairy industry experience would also be advantageous
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If you have a passion for delivering exceptional customer service, and have an in-depth knowledge of either export documentation or a logistics background within a progressive industry, then we would love to hear from you.

This is a fantastic opportunity to join Westland Milk Products, where you will be offered a competitive salary, a place you can say you are proud to work for, and health and other insurance. For further information, please see the accompanying position description (available on our Westland Careers page,

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If you wish to work as a customer service officer at Westland Milk Products.


NOTE: If you do not have a work visa permit for New Zealand, start here and check the New Zealand Visa Application Process for more information

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